Refund policy



**LICK MAT 30 DAY NO QUESTIONS ASKED REFUND POLICY

Full refund for your lick mat in 30 days after delivery, if the product is damaged or did not live up to your expectation. Full product price including the return shipping fee of the product, will be refunded via store credit in our store.

RETURNS/EXCHANGES

  • Items for refund or exchange must be sent back to Griffin's Haru no later than 10 days (including weekdays, weekends and national holidays) after the date of delivery at the customer's shipping address. 
  • Items must be sent in their original condition and in resalable condition.
  • Please make sure all hair (human or pet) is removed and the item is clean.
  • All stickers and tags must be attached and the item in its original packaging.
  • If the good's arrive in a verifiable damaged or spoiled state the customer can choose to refund or exchange the product/s, Griffin's Haru will be responsible for all shipping fees and the goods will refunded/exchanged as soon as they arrive at Griffin's Haru in their original condition. 
  • In the case of verifiable (photographic evidence) incorrect goods being sent the customer can choose to refund or exchange the product/s, Griffin's Haru will be responsible for all shipping fees and the goods will refunded/exchanged as soon as they arrive at Griffin's Haru in their original condition. 
  • In the case of the customer having ordered the incorrect size/color/design, and wants to exchange it for another product, please shoot us an email to let us know. In this case the customer will be responsible for all shipping fees. Please send the product/s back to us in their original condition to the shipping address below.  Once the goods arrive at Griffin's Haru, the customer will pay the return shipping fee and we will send the new product/s back to the customer.
  • In the case of  the customer having ordered the incorrect size/color/design, we don't accept refunds. Please check the size chart and measurements before buying.  All garment's measurements are clearly stated on our website. Also please check the colors before making a  purchase.
  • Please do not send back items that have been used or worn. We are not responsible for shipping  back products that do not meet Griffin's Haru's standards.
  • Only originally priced items may be returned or exchanged, not sale items.
  • Free items may not be returned or exchanged.
  • Only one exchange per customer’s order is viable due to handling times and shipping times.
  • For further inquires especially about returns and exchanges please email info@griffinsharu.com